Terms of Service

1. Acceptance of the terms

By creating an account, accessing, or using Astroz, you agree to these Terms of Service and to the Privacy Policy. If you use Astroz on behalf of a company, you represent that you are authorized to bind that company to these terms.

2. The service

Astroz provides tools for store management, including inventory, products, orders, customers, suppliers, purchasing, finance, reports, public storefront, notifications, audit records, and operational communication.

We may update, change, suspend, or discontinue features to improve the service, meet technical requirements, or comply with legal and security obligations.

Astroz is operated by LM Empreendimentos Digitais LTDA, registered under CNPJ 39.258.749/0001-79.

3. Account and user responsibilities

• You must provide accurate information, protect credentials, and control team member access.
• You are responsible for the data entered into the platform, including customer, supplier, product, order, message, and attachment data.
• You must use Astroz in accordance with applicable law, third-party rights, tax rules, data protection requirements, and these terms.
• You must not attempt to access third-party data, bypass security controls, harm infrastructure, or use the service for illegal, abusive, or fraudulent activities.

4. Trial and billing

This section applies to subscriptions to the plans on the pricing page. Separately negotiated contracts follow their own terms.

• 14-day trial: the subscription starts with 14 days of use of the chosen plan, with everything it includes. Registering a credit card is required to start, and nothing is charged at sign-up.
• First charge: the first monthly fee (or the annual fee, on the annual cycle) is charged to the registered card on the 15th day after sign-up. We send an email notice 2 days before that charge.
• Cancelling during the trial: if you cancel in Settings before the first charge, nothing is charged.
• Automatic renewal: after the first charge, the subscription renews automatically every contracted cycle (monthly or annual), on the registered card, until it is cancelled.
• Cancellation: can be done at any time in Settings, with no fee. Access continues until the end of the period already paid, and no new charge is made after it.
• Sales overage: each plan includes a monthly sales allowance. Sales above it are overage: the first 5% of the overage is not charged; the rest is charged per sale — up to 500 overage sales in the month, at the plan rate (Operação R$ 1.29; Multicanal R$ 1.09; Escala R$ 0.79); from 501 to 2,000, R$ 0.59 each; above 2,000, R$ 0.39 each. Overage is calculated at the close of each month and charged to the registered card; a monthly total below R$ 5.00 is not charged.
• [Pending legal review] Refunds of amounts already charged: rule being defined by legal counsel, to be published in this section. Until then, questions about a charge can be sent to the contact email at the end of this page and are answered individually.

5. Customer, supplier, and store data

Business and operational data entered by you or your team remains under your responsibility. Astroz processes it to enable the contracted features and configured integrations.

You must ensure that you have authorization, consent, or another applicable lawful basis to collect, store, and use personal data from customers, suppliers, and business contacts.

6. WhatsApp and Meta integration

When you enable or use features related to WhatsApp Business Platform, you agree to comply with Meta and WhatsApp policies, terms, messaging rules, opt-in requirements, and commerce guidelines.

• Use WhatsApp only for authorized contacts, with a valid business relationship, consent, or another applicable lawful basis.
• Do not send spam, misleading messages, prohibited content, abusive content, discriminatory content, illegal content, or content that violates Meta/WhatsApp policies.
• Respect opt-out, blocking, or stop-contact requests made by customers and suppliers.
• Use templates, service windows, and message categories as required by Meta/WhatsApp where applicable.
• You are responsible for the content of messages sent through your account, for imported data, and for the consequences of channel misuse.

7. Third-party integrations

Astroz may connect to third-party services, such as Meta/WhatsApp, Google, Telegram, email providers, cloud storage, notifications, and payment methods. Use of those services may also be subject to their respective terms and policies.

We are not responsible for outages, changes, limitations, suspensions, or decisions made by those third parties, but we may adjust Astroz to maintain compatibility when possible.

8. Availability and support

Astroz commits to keeping the platform available 99.7% of the time in each calendar month, measured in Brasília time. [Pending legal review]

The following do not count as unavailability: scheduled maintenance announced in advance; failures, limitations, or unavailability of integrated third-party services (such as marketplaces, Meta/WhatsApp, payment providers, and tax authorities); connection, equipment, or configuration issues on the user's side; suspensions provided for in these terms; and acts of God or force majeure. [Pending legal review]

The AI assistant in the in-app support chat answers 24 hours a day, 7 days a week. The Astroz team answers through the support chat and by ticket, Monday to Friday, 9 a.m. to 6 p.m. (Brasília time, UTC−3), except Brazilian national holidays, and replies within 24 hours, not counting Saturdays, Sundays, and national holidays.

Support covers usage questions, technical issues, billing, and security incidents. Channels and hours are described on the Support page (/support).

9. Intellectual property

Astroz, including its brand, interface, code, text, design, flows, and documentation, belongs to Astroz or its licensors. These terms do not transfer intellectual property to the user.

You retain rights to data and content entered into the platform, granting Astroz permission to process it as needed to provide the service.

10. Suspension and termination

We may suspend or restrict access when there is a security risk, violation of these terms, abusive use, legal requirement, fraud, attempted unauthorized access, or breach of integrated third-party policies.

You may request account termination and data deletion according to the User Data Deletion page, subject to legally required timeframes and retention.

11. Limitation of liability

To the maximum extent permitted by law, Astroz will not be liable for lost profits, lost revenue, data loss caused by misuse, third-party failures, external unavailability, or indirect damages arising from use of the service.

Nothing in these terms limits liabilities that cannot be limited under applicable law.

12. Changes to the terms

We may update these terms to reflect changes in the product, integrations, law, or operational practices. The current version will be published on this page with the update date.