Astroz Support

1. Support channels

• Email: contato@astroz.com.br — the official channel for usage questions, technical issues, billing, privacy and security.
• If you already use Astroz, write from the email registered in your account so we can find it without asking for extra data.

2. Support hours

Monday to Friday, 9 a.m. to 6 p.m. (Brasília time, UTC−3), except Brazilian national holidays. Messages received outside these hours are answered starting on the next business day.

3. What to include

• Your account or company name and the email you use to sign in to Astroz.
• What you were trying to do, what happened, and the error message shown, if any.
• When the issue involves a sale, a product or an integration, its identifier or name helps us find the case.
• Never send passwords, verification codes or access tokens by email. The Astroz team will never ask for them.

4. Astroz in ChatGPT and other AI assistants

Astroz can be connected to AI assistants that support the Model Context Protocol (MCP), such as ChatGPT. When connecting, you sign in to your Astroz account and choose, on an authorization screen, which access the assistant gets and for which team. The assistant can only do what you approved and what your team permission already allows.

To review or revoke a connected assistant, go to Settings → Integrations in Astroz. Revocation takes effect on the assistant's next call.

5. Privacy and data deletion

How we handle personal data is described in the Privacy Policy (/privacy-policy). Data deletion requests follow the instructions on the User Data Deletion page (/user-data-deletion).

6. Security

If you found a vulnerability or suspect unauthorized access to your account, write to contato@astroz.com.br with the subject "Security". If you suspect unauthorized access, revoke integrations under Settings → Integrations and change your password.